Email Orbitz at OrbitzTLCService@orbitz.com or call 1-888-656-4546 or 312-894-5000They have excellent customer service. I travel for a living and find their customer service response time to be much better than industry standards.
You need to get in touch with their customer care department - I think they can help you - did you by Chance remember the booking number ...Any ways - all the best..hope you get things resolved...