Bandicoot

A woman got stranded on a tarmac and later abandoned in a hallway and U.S. Airways explains it was do to a communication breakdown.http://www.cnn.com/video/#/video/us/2007/12/26/woman.left.on.tarmac.wkmg

chiliswoman

It is communication breakdown and clear sign of incompetence by US Air to deal with people with disabilities. I hope she gets a free pass to fly for life. This is not the first time an airline has treated a person scandalously.

primalclaws19742387

well, to leave her on the tarmac...hmmm? why didnt she wheel herself inside? She didnt look particular old or feeble. Hopefully, at least, they will fly her home for free. Maybe that "concerned" daughter should fly too.

SusieQ

Without knowing more detail about this woman's mental capabilities it's impossible to say whether or not she could have been more proactive about asking for what she needed. She may not be cognizant enough to speak for herself. In any case, the airline is to blame for not doing their job. Fortunately she survived the ordeal but, it could have been very tragic.

cnycutie

This was definetly no "communication breakdown". I flew w/ US Air in March 07 & experienced several problems. Even though they tried to fix the problem by offering me 4 round trip airline vouchers, I will never fly US Air again. When I made the advanced reservations I requested special accomodations (wheelchair, assistance, etc.) & was assured I would be taken care of & have no problem. That wasn't the case. First, there was no wheelchair for me to use & no one to assist me. I was told because I had a cane w/ me I looked "ok to walk" so I should "be ok" to get myself on the plane. I wasn't & ended up having an accident at the airport on my way to board the plane which was ultimately due to their negligence. Per the Dept of Transportation, Aviation Consumer Protection Division, BY LAW, AIRLINES ARE REQUIRED TO PROVIDE ASSISTANCE W/ ENPLANING, DEPLANING & TRANSPORTATION to connecting flights for special needs customers. US Air has gone through this before & I'm sure we will unfortunatley here about something like this again.Primalclaws(?): you had made a comment about the woman on the tarmac, why didnt she just wheel herself, she doesn't look "old " or "feable". I'm 30 yrs old, look pretty damn good, not old or feable but unfortunately I am unable to use my upper body for certain things (such as the repetive use & strength one needs to manuveur a wheelchair) but I guarantee if you took one look at me you would think I would have no problem using my hands & arms & probably make the same remark about me as you did her. I just want to remind you that there are many types of disabilities - physical, mental & many of them are hidden. We don't know what that womans situation is.

wyomingcowgirl

appears to be pure neglect.......All our airlines need to watch this and take notice! This happens too often and we never hear about it.